Privacy Policy

• Contact information such as your first and last name.
• Phone numbers, including mobile phone numbers you voluntarily provide.
• Email addresses.
• Appointment and booking information, such as the service selected, date and time, practitioner, and any notes you share with us.
• Membership and account information, such as your account credentials, membership status, session credits, and billing records processed by our payment provider.
• Website usage information, such as pages visited, device and browser type, and general analytics data.

We do not collect full payment card numbers. Payments are processed by our third-party payment processor.

• Schedule, confirm, reschedule, and cancel appointments.
• Process payments and manage memberships, packages, and session credits.
• Respond to questions, consultation requests, and customer service inquiries.
• Send service-related communications by email or text message.
• Send promotional messages only where you have separately consented.
• Operate, secure, and improve our website and services.
• Comply with legal and record-keeping obligations.

CHEAT CODE PERFORMANCE AND RECOVERY LLC may collect mobile phone numbers from customers who voluntarily provide them and consent to SMS communications. Providing a mobile number and consenting to text messages is always optional.

Mobile information will be used for purposes such as:

• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Cancellation or rescheduling notifications
• Session and membership notifications
• Customer service communications
• Studio or operational updates
• Promotional messages when the customer has separately consented to marketing communications

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

• Message frequency varies.
• Message and data rates may apply.
• You may reply STOP to any message to opt out at any time.
• You may reply HELP for assistance.
• SMS consent is optional.
• Consent to receive SMS messages is not a condition of purchasing any goods or services.

If you opt out of text messages, you can still reach us by phone at (804) 517-4614 or by email at info@cheatcoderecoveryrva.com.

We work with service providers who help us operate our business, including scheduling and customer management software, payment processing, email delivery, and text messaging providers and aggregators. These providers may access your information only as needed to perform services for us and are required to protect it. We do not sell your personal information, and we do not share mobile opt-in data with advertisers.

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain personal information for as long as needed to provide services, maintain appointment and membership records, and meet legal, accounting, or reporting requirements. Consent records for text messaging are retained as required for compliance purposes.

• Opt out of text messages at any time by replying STOP.
• Unsubscribe from marketing emails using the link in those emails.
• Request access to, correction of, or deletion of your personal information.
• Ask questions about how your information is handled.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.

We may update this policy from time to time. The effective date above reflects the most recent revision.

CHEAT CODE PERFORMANCE AND RECOVERY LLC
Richmond, Virginia
Email: info@cheatcoderecoveryrva.com
Phone: (804) 517-4614

See also our Terms & Conditions.